Please try and ensure that your appointment can take place in a well ventilated room. If possible open windows before a staff member arrives and please thoroughly wash your hands before your appointment.
PPE and Social Distancing
All our staff are required to wear full Personal Protective Equipment (or PPE) throughout your appointment which may include masks, visors, aprons and gloves as appropriate, following the National Infection Prevention and Control Guidance.
PPE will be put on immediately upon entering your home, just inside the doorway or in the entrance hall. Please ensure they have enough space which is 2 metres away from anyone in the property to do so. You will also need to wear a face covering if possible.
The healthcare professional visiting will clean their hands before putting on their disposable gloves and on some occasions they may need to wash their hands after care. They will use their own disposable paper towels or wipes.
At the end of our visit, we will provide instructions on the safe disposal of used PPE and any other waste generated during the visit.
We know that this is a new way of doing things, if you have any questions or things don’t go to plan, you can contact us again on the telephone. We will then work with you to see how we can provide care in a way that is suited to your needs.
Our staff may ask you to move to support social distancing or to wash your hands and we appreciate your cooperation to keep everyone safe.
Try to keep a two metre gap between you and the NHS staff member in your home as much as possible.