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You said that communication, compassion and co-ordination are the 3 things that will help us deliver person-centred care.

These areas of focus are helping us to achieve this:

Working with you in these ways also helps us to deliver care that meets your legal rights as described by:

 Please tell us how we’re doing in meeting these requirements and areas of focus. You can find out how on our Comments, Compliments and Complaints page or by giving feedback through the Friends and Family Test.

What to do if you need to speak to someone urgently...