Your feedback and experience

Overall, how was your experience of our service?

The NHS Friends and Family Test  gives you the opportunity to feedback on the care you have received. This gives us a better understanding of the needs of our patients and families which helps us to make sure the services we provide are of excellent standard and fit for purpose.

Patients and service users are able to rate their experience using a ‘very good’ to 'very poor’ scale, and provide a written comment explaining what is working well and what is not. This helps us to shape our services and supports us to work in partnership with the community we serve.

Leeds Community Healthcare NHS Trust continuously looks for ways to improve the quality of the care it gives to its patients.

We would really like to hear about your experience of our services. 

You can tell us about the care you have received by filling out the Friends and Family Test for our Trust here.

For more information about the Friends and Family Test, please contact the Patient Experience Team on 0113 220 8585 or email  lch.pet@nhs.net  or discuss with your healthcare practitioner.

We want to hear your comments, ideas and suggestions about our services and how we can make them better. 

Become a friend of Leeds Community Healthcare 

We also seek feedback from our main stakeholders, our patients, on how they feel we are performing as a Trust. By becoming a Friend of the Trust, you will have the opportunity to put forward your feedback and suggestions on what we are doing well and what we can improve. You can sign up to become a Friend of LCH by emailing the Patient Experience team.  

Completed Engagement  

• QCommunity Neurological Services

  The Community Neurological Rehabilitation Service provide specialist rehabilitation support for adults in Leeds with neurological conditions such as Multiple Sclerosis, Stroke, Parkinson’s and people who experience brain traumas. The teams bring together the expertise and skills of different professionals to assess, plan and manage care jointly. Over the last few years there has been increasing demand with long waits to access the service. 

  The service is delivered by Leeds Community HealthCare NHS Trust and commissioned by Leeds Clinical Commissioning Group (Leeds CCG). The service is being redesigned and we’d like to hear your views and thoughts to inform how we shape the service. You don’t have to have experience of using the service or suffer from the conditions above. You can be a patient, carer, health and care professional, or a member of the public – all feedback counts to ensure we develop a service fit for purpose.

  Brief description of project

  The service has opted to make a change to enhance the accessibility to the service and ensure that patients are given the right input at the right time in the right place to meet their needs. The current model does not always support this. Equally, we want to ensure equity of access and reduce the waiting times that patients often face when trying to access the service. Overall, the change would allow the service to meet the needs of patients as opposed to the patient’s needs fitting the service model, ultimately enhancing a more positive patient experience as the service will have the ability to support the patient journey through the system.

  The aim of the engagement is to understand people’s experiences of using the Community Neuro Rehabilitation Service in Leeds and the views of the public and wider stakeholders, in order to commission a service that meets the needs of local people.

  What will we do?

  All the feedback we receive will be considered. We will analyse and theme the responses and write an engagement report that will outline the findings and provide recommendations to the commissioning team.

  The report will be published on the CCG website and also will be sent to anyone who left shared their contact details in the survey.

  If you would like to read more information about this engagement please visit the CCG website. 

  If you have any questions about this engagement please contact Helen Butters on hbutters@nhs.net or 0113 843 5470. 

• QCommunity Dental Service

  We asked patients, carers, staff and other key stakeholders across Leeds for their views on our plans to offer an improved specialist Community Dental Service in Leeds. The referral-only service provides treatment for people whose own dentist can’t meet their particular needs. You can see the information leaflet here.

  We wanted to know if patients would support a move from five part-time clinics, to three which would be open all day Monday to Friday and able to offer more specialised services and equipment. You can see a summary of the feedback we received here and the more detailed report sent to our Board for approval.

Commitment to Carers

Leeds Community Healthcare is part of the Leeds ambition to be the best at identifying carers, the best at recognising and valuing the contribution that carers make, the best at promoting carers own health and wellbeing and the best at supporting working carers. We are proud to be a part of the Citywide Commitment to Carers.

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