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Please note: This service continues to operate as normal during COVID-19.

Operating as part of our Neighbourhood Teams and Night Service and supported by Neighbourhood Palliative Care Leads (NPCL) our nurses and care assistants deliver palliative and end of life care that is safe, effective and reflects patients’ wishes, enabling them to be cared for in their preferred place of care and/or death wherever possible.

Who's it for?

If you have been told your health may not improve or you have a life limiting illness, you may be offered palliative care. The healthcare professionals caring for you will offer to talk to you (and anyone else you would like to be involved) about what this means for you. 

Our staff also attend care planning meetings to co-ordinate a safe transfer of care, for example from hospital to a patient’s preferred place of care. We also have End of Life Care Facilitators who support staff working in care homes. The team provides training and education and can offer clinical support where needed.


Please contact our Neighbourhood Teams for referrals and further information. 

Useful Information 

  • If your doctor or other healthcare professional believe your relative or friend is in the last hours or days of life they will have explained this to you. The information below describes the care we give to people in their own homes or care home in the last days of life. It details how you can be involved and some of the changes you may see in your relative or friend. Their condition will be reviewed regularly, every few hours or at each visit if they are at home, to make sure they are comfortable and have everything they need at this time. The staff caring for your relative or friend will also want to make sure you feel supported.

    At this time our priorities are to:

    • Be compassionate and sensitive at all times
    • Let you know of any change in your relative or friend’s condition
    • Agree an individualised plan of care to meet your relative or friend’s needs during the day and night. This will include:

    Food and drink
    Comfort and symptom control
    Emotional, social and spiritual support

    • Ensure care decisions reflect your relative or friend’s wishes and are regularly reviewed
    • Involve you and your relative or friend in decisions about care to the extent they and you want
    • Work as a team, with you if you would like to be involved, to provide care and seek further advice whenever necessary
    • Support you, and wherever possible respect your wishes, as well as those of your relative or friend.

    This plan of care will be reviewed every day. 

    How you can help

    If you are aware of any expressed wishes your relative or friend has shared that may help at this time or you would like to be involved in giving care please let us know. You may prefer not to discuss this or be involved in giving care. This will be respected.

    Your relative or friend may have spoken to you about what mattered most to them at this time. These may include any religious, cultural or spiritual beliefs, or other wishes such as music, photographs and who they would like to be with them. If we need to be aware of these wishes please speak to one of us. If you would like support from a chaplain or other religious leader at this time and do not have any contact details we can offer information.

    You can support your relative or friend in important ways such as spending time together, sharing memories and news of family and friends. If needed, the nurses will ask you for your contact details, so they can keep you updated about what is happening.

    Please ask us if you are unsure about anything. We will be happy to answer any questions or concerns you may have and provide more information, or the Neighbourhood Team can also provide more information or contact other professionals if that would be helpful.

    Who will be providing support?

    The team providing care may vary depending on your relative or friend’s needs and where they are being cared for, but typically includes:

    • GP
    • Neighbourhood Team (community nursing and therapy teams)
    • Nurses and night sitters from the Neighbourhood Night Service
    • Care home nurses and carers
    • Specialist nurse or doctor
    • Social Worker or Health Case Manager
    • Home care providers

    The team will work together to provide care during the day and night. Specialist advice or support is available from both Leeds hospices if needed, even if they have not been involved previously in providing care.

    Changes in the last days of life

    The care each person needs is unique, however there are some common signs or changes in the last days and hours of life. These are described below. If you have any queries or need more information please ask.

    Food and drink

    We will support your relative or friend to eat and drink for as long as possible. As they become weaker they may find swallowing and the effort of eating and drinking too difficult, or they may not want to eat and drink. When a person stops eating and drinking, good mouth care is very important to stop their mouth feeling dry. We will explain to you how mouth care is given and ask if you would like to help give this care.

    If we are concerned that your relative or friend is uncomfortable because they cannot eat or drink we may consider giving artificial fluids. This is not common, however in these circumstances we would discuss this with you, the GP, other members of the care team and your relative or friend, where possible, before making a decision.

    Comfort and symptom control

    Every time your relative or friend’s condition is reviewed, we will assess how comfortable they seem, provide personal care and change their position when needed. We will look for any changes in their eating and drinking, sleepiness or breathing and whether they seem in any discomfort, pain or distress.

    A doctor or other healthcare professional will assess your relative or friend’s medication needs and decide on suitable drugs, the correct dose and when this should be taken. Medicine that is not helpful at this time may be stopped and new medication prescribed. Your relative or friend may not experience any discomfort, however if they do our priority is to control their symptoms. Having medication available will enable the nurses to respond promptly. We will offer to explain how we use the medication prescribed and the likely effect.

    If your relative or friend is unable to swallow, a syringe pump may be needed to give medication to help keep them comfortable. If you have any queries or concerns about possible symptoms, medication or use of a syringe pump we can discuss these with you.

    Sleeping and drowsiness

    Your relative or friend may spend more time sleeping or be more drowsy when awake. As they become weaker they are likely to become unresponsive. This change is a gradual, natural process and simply being together can be a comfort. If they show any sign of distress or restlessness we can give medication to help with this. The medication used can be sedating, however only enough to control the symptom will be given and no more.

    Changes in breathing and colour

    In the last hours of life breathing patterns may change and sometimes there are long pauses between breaths. Breathing can also appear laboured. The skin can become pale, moist and slightly cool to touch. This is part of a gradual, natural process as the body becomes weaker and it is unlikely your relative or friend is aware of these changes.

    You may hear a rattle when your relative or friend breathes. This can be caused when mucus or secretions build up in the airways. We may change their position or give medication to help with this. The noise itself is not a sign of distress, though we understand that some people may find it upsetting.

    If you have any concerns or queries about any aspect of your relative or friend’s care, please ask.

  • If you are reading this information you may have had a recent bereavement. If that is the case please accept our sincere condolences at this difficult time.
    We hope you find this information helpful, particularly in the first few days and weeks after someone has died.

    You will find information about practical matters as well as the different ways grief can affect you and some useful contact numbers.

    What happens next?

    After your relative or friend has died this will need to be confirmed by a doctor or healthcare professional. If not present at the time this will be arranged as soon as possible and within a few hours. At this time you will need to decide which funeral director you want to use. Once you have chosen a funeral director they will visit to collect your relative or friend at a time convenient to you. They can also talk through what happens next and offer help with funeral arrangements, if needed.

    A Medical Certificate of Cause of Death (MCCD) is required to register a death. A GP from your relative or friend’s surgery will be able to sign this. Sometimes the GP will need to speak to a Coroner before they can sign this certificate. If this is the case the GP or healthcare professional involved can explain the reasons for this. Once the MCCD is completed the GP practice will give instructions on how to register the death of your relative or friend.

    Since the Coronavirus (COVID-19) pandemic you will need to register the death of your  relative or friend by telephone ( This includes deaths that are not related to coronovirus. The Registrar’s office will contact you within three days of when the GP has sent the MCCD. It is likely at a later date you may need more copies of the Registration of Death Certificate - these can be provided at a cost of £12.

    If equipment was provided to help staff care for your relative or friend at home the Neighbourhood Team will arrange for this to be collected.

    Bereavement support

    At a time of bereavement, many people find they have all the support they need from those around them. The team providing care for your relative or friend may also like to offer support.

    Bereavement support can vary depending on what you want. However, those who have been involved in providing care, for example community nurses from the Neighbourhood Team will offer to contact you in the first few weeks to see how you are and provide any information or support you need. This may be:

    • Information leaflets; or
    • Information about other support, such as the hospice bereavement service.

    You may feel you need more than this. We can talk to you about what further support is available, including bereavement services with more expertise in providing support after someone has died. Any help or support will only be arranged with your agreement.

    Feelings of grief

    Grieving is a natural reaction following the death of someone close and most people are deeply affected by this experience. However, people can react and feel very differently, and at times this may make it difficult to talk about your feelings.

    Many people feel sadness, distress and also more unexpected feelings such as disbelief, anger, guilt and panic. This is a normal part of the grieving process; the feeling may come and go without warning, and at times can be difficult to understand.

    It may help to talk about these feelings and healthcare professionals are very happy to offer this support if it would be helpful.

    It is also common to have less appetite than normal and difficulty sleeping, which can make you feel very tired.

    Who to inform

    After someone dies you may need to (or wish to) notify several different organisations and a death notification form provides some guidance.

    You may also want to inform relatives, friends, employer or where children are affected, their school.


    Many people think about their finances before their death and your relative or friend may have written a will and planned for funeral costs. For example, they may have insurance cover or a prepaid funeral plan. Information about this and any personal wishes about their funeral may be in a will, if this exists. If there is no provision for funeral costs it may be possible to get financial support if the person organising the funeral receives certain benefits.

  • The information below will help you understand what happens when your heart stops beating, what cardio-pulmonary resuscitation (CPR) involves and when it may not be helpful. It may be upsetting to talk about resuscitation and this information tries to explain the issues as clearly and sensitively as possible.

    Why is it important to talk about Cardiopulmonary Resuscitation (CPR)?

    Cardiopulmonary Resuscitation (CPR) will give some individuals the chance of recovery to a length and quality of life that they value. Making your wishes known in advance helps to ensure that CPR is started straight away in those who might benefit and would want it, and that CPR is not attempted in those who would not want it or would not benefit from it. Resuscitation might be only one part of your future care that you wish to discuss with your healthcare team. You may also wish to talk about other things that are important to you such as where you are cared for, medical treatments and who you would want to be involved in discussions about your care. Your healthcare team can provide more information if that would be helpful.

    What is CPR?


    Cardiopulmonary resuscitation (CPR) is an emergency intervention that tries to restart the heart and breathing if they stop. It can involve pressing on the chest, and using a mask to aid breathing and a machine to give your heart an electric shock to make it start working again. If CPR is attempted at home, an ambulance must be called to take you to hospital.

    Why shouldn’t everyone be resuscitated?

    CPR is by no means always successful in restarting the heart and breathing. When the heart stops as part of the natural process of dying CPR doesn’t prevent death. For some people CPR can prolong dying or prolong suffering in the last moments of their life. Because of this many people choose not to receive CPR and to allow a natural and peaceful death when they are approaching the end of their life. Health professionals will not want to attempt CPR when it will not prevent a person’s death and could do them harm.

    Do people fully recover after CPR?

    Each person has a different chance of CPR working. Only about 2 out of 10 people who have CPR survive and go home from hospital. Survival is less likely in people with lots of health problems. If CPR starts the heart again, people usually need more treatment afterwards, often in an intensive care unit. Some never get fully better and suffer from mental or physical disabilities.

    Who can discuss CPR with me?

    You might want to talk about your preferences for your future care and what happens when you die, or you might have questions about CPR and other treatments. You can talk with your healthcare team about this.

    What if I don’t want to talk about any of this?

    Some people find these kinds of discussion distressing or frightening. If you don’t want to discuss these matters, for whatever reason, that’s fine. Tell your healthcare team and they will support you and if necessary make decisions for you when they are needed. They can discuss this with you in the future should you change your mind.

    Can my family decide for me?

    If you want to, you can involve your family, friends or carers in helping you to make the decision that is right for you. If you are not well enough to make shared decisions with your healthcare team, they have to make decisions that are in your best interests. They will usually talk to your family or other carers to help them to do this, unless you have asked them not to. However, your family and other carers will not be asked to make decisions for you unless they have been given specific legal authority to do so (for example with a Lasting Power of Attorney).

    What does DNACPR mean?

    If CPR is unlikely to be successful your health care team will decide not to attempt it when your heart stops. This is a Do Not Attempt Cardio-pulmonary Resuscitation (DNACPR) decision. You have a right to be involved when a DNACPR decision has been made, unless telling you would be harmful to you.

    What if I want CPR to be attempted?

    If it will be of benefit to you, health care professionals will not refuse your wish for CPR. However, you cannot insist on having a treatment that will not work. If there is any doubt that CPR would work, the healthcare team can arrange a second opinion if you would like one. If CPR might work, but it is likely to leave you severely ill or disabled, your opinion about whether the chances are worth taking is very important.

    What if I know I don’t want to be resuscitated?

    If you don’t want CPR you can refuse it and your health care team must respect your wishes. You can talk to your doctor or nurse about this. They can also give you advice on making a legally binding Advance Decision to Refuse Treatment (an ADRT).

    How will people know if a resuscitation decision has been made?

    A DNACPR or Recommended Summary Plan for Emergency Care and Treatment (ReSPECT) form will be completed and discussed with you. This tells everyone who looks after you that a decision has been made. This form will be needed if you are admitted to hospice or hospital, or if you travel by ambulance. At home, it needs to be kept safe so that your healthcare team can see it if needed.

    What happens if my situation changes?

    If your health condition changes, or you change your mind, any decisions and your DNACPR or ReSPECT form can be reviewed. A DNACPR decision can apply until the end of your life.

    What about other medical treatments?

    A DNACPR decision will NOT affect any of your other medical treatment. You will still receive the best care and treatment for your condition.

Please contact our Neighbourhood Teams for referrals and further information. 

Neighbourhood Night service: 9.30pm-7am, 0300 003 0045

Care is delivered 24 hours a day across Leeds by a multidisciplinary team including therapy, nursing and support staff.

St Gemma’s Hospice: 0113 218 5540

Wheatfields Hospice: 0113 278 7249

We are currently reviewing our website to make all content accessible. If you are looking for a download, such as a leaflet or booklet that you can no longer find, please contact the service on the details above.

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