We asked patients during COVID-19 lockdown how we could improve our service.
Whilst talking to our patients we found out how they would prefer future contacts; 24% preferred telephone, 20% home visit, 15% Clinic, 15% SMS, 11% Webinar, 8% email and 2% other.
Most people were satisfied with the service received, happy to be offered telephone appointment given the circumstances, grateful for advice given, very knowledgeable and confident in what we do. The things we need to improve on are more updates and better communication on service during COVID- 19, send more resources that patient can have access to anytime and the letters sent were difficult to understand.
Following the feedback we are now offering video consultations instead of telephone appointments if these are what a patient prefers, a weighing service team that are available for patients who are housebound so that they can be weighed, we reviewed our letters to try and make sure they can be easily read in the future and a small number of face to face appointments available from October 2020 when needed.
Continuing to listen to you…from 2021 we are still keen to hear your views and will continue to share them on this website. Please use QR code or click on this link to have your say…
