Working Together

Our approach to involvement activities

Leeds Community Healthcare’s approach to involvement activities

Below is an outline that, along with the feedback cycle (which can be viewed on the members' zone), we use in our approach to member's involvement in activities.

In a few involvement activities, people have said they have not felt heard or that other people’s behaviours or lack of understanding of the topic have had a negative impact on their enjoyment of the activity. One reaction to this would be to only have opportunities available to people with the greatest experience or highest level of knowledge or skills. We do not want to do this as it does not fit with our approach to involvement or the NHS value that everyone counts: “Nobody should be discriminated or disadvantaged, and everyone should be treated with equal respect and importance”. Instead, we will continue to focus on making opportunities accessible, enjoyable and respectful. We will do this by:

  • Raising the profile of NHS Values – that this is the framework behind the success of all involvement activities and behaviours from all involved (involvement and service staff, patients, carers and public members) should demonstrate these values at all times. You can find more information about our values here.
  • Supporting people to challenge behaviours or actions themselves, in a way that demonstrates respect and dignity to others. We are considering putting on some sessions about how to address any difficulties in this way. Would this be useful to you?
  • Continuing to develop role descriptions for involvement opportunities that identify the skills required and how people can commit to or gain these, rather than preventing people being involved. These include core skills rather than specific knowledge, which can be gained. People self-identify whether or not they have the skills required, but it is up to the person planning the involvement to make sure they make the opportunity as accessible as possible by using different creative techniques rather than rely on everybody to have high levels of ability or capacity to read and write. This is particularly important where the information or ideas may be complex. Examples include: ability to interact with other in line with NHS Values; ability to understand and retain information; ability to participate in discussions; ability to keep discussions to time and to the topic being covered; ability to respond to questions

This is a difficult area of involvement, and if you have experience of how this has been successfully addressed elsewhere, please do share it with us. We are committed to involvement in LCH being meaningful, effective and that people involved feel supported and safe in expressing their views.