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Thank You Event 2018 - Tuesday 4 December
This week is the week of our Thank You Event in which our senior team surprise members of staff from across Leeds Community Healthcare who have been nominated as exceptional by their colleagues in various categories!
Winners and runners up will receive a hamper full of goodies. Keep your eyes peeled for news of who has won! #lchsaysthankyou
Categories are as follows:
Colleague of the Year
Improving Services Award
Leader of the Year
Patient Care Award
Project of the Year
Team of the Year
Clinical Advisor won Improving Services award for a complete system overhaul
A colleague who has overhauled an important Police Custody clinical system as part of a ‘huge’ piece of work has won our Improving Services Award 2018.
Lee Maloney is a Clinical Advisor within the Information Systems Management team and, though he normally works for the Adult Business Unit, volunteered to tackle the Police Custody SystmOne unit which sits within the Specialist Business Unit.
He went to the team with the problems he had identified across the Police Custody unit and his thoughts on how these could be fixed and made it clear that he would work in partnership with them to ensure the work was completed.
Using his background as an adult nurse, he brought his clinical expertise to the project and gave a clear rationale for changes that needed to be made.
He linked in with colleagues in the wider Informatics team to ensure what was done was in line with best practice and brought all templates through internal governance processes to ensure that all Police Custody templates in the system met the Trust standard.
Lee also built rapport with many in the service, which comprises 17 custody suites across Yorkshire and Humber. He adapted to its spread-out nature by using Skype and group emails for large-scale contribution and feedback whilst also arranging face-to-face meetings and travelling to Healthcare Professionals at their location to test new templates and ensure they met expectations.
Lee was nominated by Health and Justice Information Lead Heather Oxley, who said: “Although systems can seem like the last thing on people’s mind it is clear that the work Lee has done has been paramount to the success of our mobilisation of our new contract.
“He has provided such a constant level of support and completely owned what ended up being a huge project.
“He has been the central point for all these changes and liaised with colleagues across regional Police Custody suites, the SPUR call centre and the Police Custody management team and has been willing to go anywhere and meet anyone to make these changes happen.
“Without him we would have truly been lost!”
Neil Franklin, Chair of Leeds Community Healthcare, presented Lee with the award. He said: “You’re not an IT specialist you're a nurse, but you consulted with everyone involved to get a product that works. In my opinion you could have easily been nominated for leader of the year as this is leadership in action!"
Lee said: "Thank you, I'm very surprised- the embarrassment may last a while!"
Huge congratulations on your award Lee!
Busy service has won Team of the Year for large scale improvement project
Leeds Sexual Health service has made significant improvements and increased its staff communication during the course of a large-scale project has been named our Team of the Year 2018.
Clinical staff have taken the time to record live data while the admin team has been heavily involved in promoting a survey to patients. As a result, the service has proactively implemented a number of changes.
These include changing Fridays from a half-day walk-in clinic at the Merrion Centre to a full day to meet the needs of patients, amending shift patterns to better support service delivery and starting development sessions with the admin team for the first time.
The service has also worked really hard on improving the way they communicate with staff across different sites, with idea boxes placed around sites ahead of a whole service away day.
They received 144 ideas as a result with them split into 10 categories for discussion on the away day. The idea boxes were so well received that they have decided to keep them at all the sites, and in total over 320 ideas from staff have been received since they were first implemented.
Once these have been processed, the Management Team will respond to staff with an Action Plan for the service.
The team was nominated by Anna Green, Service Development Lead for Specialist Services.
She said: “There has been plenty going on to be proud of. The service has focused on their in-service obsession of ‘Staff Rotas’, and have been actively committed to making the improvments which have fallen out of the Staff Survey results.
“They have been superb.”
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Dr Ruth Burnett, Interim Medical Director, surprised the team with the award and hamper. She said: "The team were nominated for the fantastic effort they put into the service, both in their responsiveness to staff and to patient feedback. We're hugely proud of you all and would like to say a massive thank you!"
Clinical Pathway Lead Liz Ward and Service Manager Adele Archer accepted the award on behalf of the team.
Liz said: “Thank you to everyone who did all the work, it's thanks to all of you - our wonderful team! This has absolutely made my day!"
Clinicians making improvements in the PTSD (Post Traumatic Stress Disorder) pathway highly commended
A group of clinicians who sought to make improvements in the PTSD (Post Traumatic Stress Disorder) pathway and childhood trauma patient care have been highly commended in our Thank You Event 2018’s Improving Services category.
The project saw Improving Access to Psychological Therapies (IAPT) and Psychology teams working together more closely together and PTSD champions working within both services.
IAPT now works routinely with more complexity than before, training has been delivered by one of the PTSD champions and there is shared referral criteria and guidance between IAPT and Psychology.
Those involved in the work were nominated by IAPT Clinical Team Manager Paula Smith, who said: “Clinicians really valued the training received.
“We can demonstrate that we have good partnerships with external services, a commitment to service improvement and willingness to adapt and problem solve.
“It makes me very proud to work among these talented individuals!”
They were surprised by Dr Ruth Burnett, Interim Medical Director, who said: “I want to say huge congratulations from all of us at LCH!”
Congratulations to the team on being highly commended!