This week is the week of our Thank You Event in which our senior team surprise members of staff from across Leeds Community Healthcare who have been nominated as exceptional by their colleagues in various categories!
Winners and runners up will receive a hamper full of goodies. Keep your eyes peeled for news of who has won! #lchsaysthankyou
Categories are as follows:
Two dynamic leaders who jointly established the self-management pilot which has now been integrated into our Neighbourhood Teams have won our Project of the year award as part of this year’s Thank You event!
Fiona Allport, Clinical Pathway Lead for Self- Management and Rehabilitation, and Marie Boul, Self-Management Team Lead, established and undertook the scoping and establishment of the project.
As a result self-management facilitators now work within Neighbourhood Teams to support patients to effectively self-manage their long-term conditions and, where possible, their own healthcare needs.
Fiona and Marie have recruited 22 facilitators so far and developed an induction and training package to support the initiative. Their approach is person-centred using motivational interviewing and health coaching skills.
The project has had a positive outcome for patients, improving their independence whilst releasing capacity within the Neighbourhood Teams to enable a greater focus on patients with complex care needs that are unable to self-manage.
Supporting patients to be independent may also reduce their long-term need for healthcare support and the potential for hospital admission and health deterioration.
The project was nominated by Caroline McNamara, Clinical Lead for the Adult Business Unit, who said: “I have nominated them (Fiona and Marie) for their vision, drive and determination to establish this enhancement to the Neighbourhood Team model.
“Fiona and Marie, with their new team of facilitators are enabling, supportive and deliver their input in new and imaginative ways that gain patients’ confidence.”
Our Chief Executive Thea Stein presented them with the award. She said: "I am completely delighted to see this project win. All the judges agreed the project should win, it was an unanimous decision. It really is an amazing piece of work by amazing leaders.”
Fiona added: “It’s been a truly fantastic opportunity. We really want to thank the Senior Leadership Team and especially Julia and Caroline for allowing us to be creative and develop – without them we never would have been able to win. Self-management really is the future and it’s excellent that NHS England recognises this, the proactive patient centered approach has allowed the patients we worked with to return to work, return to hobbies and get their lives back.”
Congratulations Fiona and Marie!
Claire Morris, Neighbourhood Team Administrator for Armley Neighbourhood Team, has been by presented an award and hamper full of goodies for winning in our Patient Care category as part of our week long Thank You Event.
On numerous occasions, Claire has gone above and beyond her role to support palliative patients make their last wishes a reality.
Claire organised for one lady to visit the seaside one last time. Despite not being an easy task she managed to get everything in place, including checking the location of the local hospitals to ensure that, if necessary, she could access the care required. Sadly three days before the patient was due to go she passed away.
On another occasion, Claire enabled a gentleman to have one last afternoon at his local club with his friends. Once again, she went out of her way to make sure this happened and the man was able to visit his local club and have a final drink with all his friends.
She was nominated by Alison Langton, Clinical Pathway Lead, who said: “Claire is not one to shout about the work she does. She really does deserve recognition and a huge thank you.
“I feel we need more people like Claire in the world as it would be a better place.”
Chair Neil Franklin and Director of Finance Bryan Machin presented the award and hamper to Claire.
Claire said: “I was so surprised and shocked- what a lovely thing to nominate me. I did what I do because I love my job!”
A skilled listener who built positive relationships and went above and beyond his role on a recent project has been highly commended in our Thank You Event 2018’s Leader of the Year category.
Business Development Manager Alex Hammond stepped up to lead the project at a time of strained capacity in the team due to sickness but was able to develop a large, strategic piece of work within very tight timescales.
At the end of the process, this meant he was regularly working until beyond 1am to ensure the project was completed on time.
In particular, his ability to engage with partners in an open, honest and transparent way and get everyone on board and working in the same direction, contributed to this goal.
Alex was nominated by Head of Business Development Dan Barnett, who said: “Key to his success was that he listened to people to truly understand where they were coming from, what motivated them, and he ensured their perspectives were reflected in the model and solution that was put forward.
“His inclusive approach meant that everyone bought into the project, was motivated to work hard to succeed and were kept up to date when there was so much going on it would have been easy to forget to do this.”
Those who worked with Alex fed back that he was a ‘top leader and driver’. One said: ‘Alex, you’ve worked so hard pulling this all together and trying to organise not only busy schedules but busy minds, it was a tough one but you did it’.
Dan added: “The relationships he has built internally and externally will benefit LCH for years to come.”
Chair Neil Franklin presented Alex with the award; he said: “This is a guy who works his socks off for this organisation and shows real commitment. He goes above and beyond the call of duty but he is also able to bring people along with him and show true leadership.”
Alex said: “I was not expecting that at all. But it’s wonderful to be recognised for doing work that I love doing. Also it was very nice to feel that people have seen it and it has been talked about.”
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