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We want to hear your comments, ideas and suggestions about our services and how we can make them better.  

Current Engagement

Have your say on improving Community Neurological Services

The Community Neurological Rehabilitation Service provide specialist rehabilitation support for adults in Leeds with neurological conditions such as Multiple Sclerosis, Stroke, Parkinson’s and people who experience brain traumas. The teams bring together the expertise and skills of different professionals to assess, plan and manage care jointly. Over the last few years there has been increasing demand with long waits to access the service. We are reviewing and exploring new ways of working to try and address the challenges.

The service is delivered by Leeds Community HealthCare NHS Trust and commissioned by Leeds Clinical Commissioning Group (Leeds CCG). The service is being redesigned and we’d like to hear your views and thoughts to inform how we shape the service. You don’t have to have experience of using the service or suffer from the conditions above. You can be a patient, carer, health and care professional, or a member of the public – all feedback counts to ensure we develop a service fit for purpose.

Period: 5th Jul 2021 - 12th Sep 2021

Brief description of project

The service has opted to make a change to enhance the accessibility to the service and ensure that patients are given the right input at the right time in the right place to meet their needs. The current model does not always support this. Equally, we want to ensure equity of access and reduce the waiting times that patients often face when trying to access the service. Overall, the change would allow the service to meet the needs of patients as opposed to the patient’s needs fitting the service model, ultimately enhancing a more positive patient experience as the service will have the ability to support the patient journey through the system.

The aim of the engagement is to understand people’s experiences of using the Community Neuro Rehabilitation Service in Leeds and the views of the public and wider stakeholders, in order to commission a service that meets the needs of local people.

Who will we speak to?

We would like to hear from current and past service users, carers, members of the public who haven’t heard of or used the service before.

What and how will we ask?

We are asking people to share their thoughts and experiences of using the community neuro rehabilitation service in Leeds and ideas of what a new service could look like. The questions we will be asking patients, public and carers have all been designed specifically within areas they can influence.

Share your views on the Community Neuro Rehabilitation Service in Leeds. 

Or you can request a paper copy by emailing or calling 0113 843 5470.

How can you help?

There are several ways you can help support this piece of work.

What will we do?

All the feedback we receive will be considered. We will analyse and theme the responses and write an engagement report that will outline the findings and provide recommendations to the commissioning team.

The report will be published on the CCG website and also will be sent to anyone who left shared their contact details in the survey.

If you would like to read more information about this engagement please visit the CCG website. 

If you have any questions about this engagement please contact Helen Butters on or 0113 843 5470.

Completed Engagement 

Community Dental Service

We asked patients, carers, staff and other key stakeholders across Leeds for their views on our plans to offer an improved specialist Community Dental Service in Leeds. The referral-only service provides treatment for people whose own dentist can’t meet their particular needs. You can see the information leaflet here.

We wanted to know if patients would support a move from five part-time clinics, to three which would be open all day Monday to Friday and able to offer more specialised services and equipment. You can see a summary of the feedback we received here and the more detailed report sent to our Board for approval.


Compliments, Comments and Complaints

Leave us your Compliments, Comments and Complaints here

NHS Friends and Family Test

We would really like to hear about your experience of our services. You can tell us about the care you have received here

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