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What happens when you have been referred by your GP practice

You may receive a letter stating Your Referral is being Reviewed 

Within two weeks of you being referred, you should then receive a text message or letter advising that your referral has been received. This will state that you have been placed on the waiting list - current waiting times are up to 20 weeks. 

If you don't have a letter or text message stating that your referral has been received, please contact the MSK Service. 

You will be contacted to give you a choice of either a telephone consultation or a face-to-face initial appointment to assess your needs, 

If you choose a telephone appointment, you may also be offered a video consultation. If this is something you are happy with, the clinician will let you know how to connect for a video consultation and will send you a link via SMS message. We use a system called AccuRx to connect by video to your phone.  This is a system also used by many GP practices. 

Following on from your first appointment either telephone or face to face, you may be given advice and an appropriate exercise programme to try, or it may be suggested that an appointment at one of our clinics would be more appropriate – this will depend on your condition. All patients will be offered the opportunity for a further review consultation if required. This may be by further telephone consultation, video consultation or in one of our clinics. 

Face-to-face appointments are available in our clinics for further assessment, for rehabilitation and treatments such as injections.   We have clinics in several places across Leeds and the surrounding area.  Our main clinic sites are:  

  • Wetherby Health Centre 
  • East Leeds Health Centre 
  • Armley Moor Health Centre 
  • Beeston Hill Health Centre 
  • Meanwood Health Centre 
  • Wharfedale General Hospital

If you have an MSK condition, you can ask to see a First Contact Physiotherapist at your GP surgery. You can discuss your problem with a First Contact Practitioner or a GP who can work with you to decide if a referral to the MSK service is appropriate. The MSK team are here to help people with MSK conditions manage their symptoms as well as possible.  We can accept referrals from any Leeds GP practices.

If you are a GP, Advanced Nurse Practitioner (ANP) or First Contact Physiotherapist (FCP) looking for information please access Leeds Health Pathways

Help us get it right

If you have a complaint, concern, comment or compliment please let us know by speaking to a member of our staff. We learn from your feedback and use the information to improve and develop our services.

If you would like to talk to someone outside the service contact the Patient Experience Team on 0113 220 8585, Monday to Friday 9.30am to 4.30pm or email

We can make this information available in Braille, large print, audio or other languages on request.

Contact us

For routine enquiries about appointments, please contact us by telephone or email:

Telephone: 0113 8431909 or 0113 8430250


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