We do not usually inform your parents, teachers or anyone else if you contact a 0-19 Specialist Public Health Nurse. We might inform someone if we were concerned about your safety, but we would usually speak to you first. Your messages are stored and can be seen by other healthcare staff who follow the same confidentiality rules. We aim to reply to you within one working day and you should get an immediate bounce-back to confirm we received your text. Texts will not be seen outside of normal working hours. If you need help before you hear back from us, contact a member of school staff or your doctor. Our text number does not receive voice calls or MMS picture messages. We support messaging from UK mobile numbers only (which does not include messages sent from landlines, international mobile numbers and some ‘number masking’ mobile apps). Stop the 0-19 Specialist Public Health Nurse from sending messages to you by texting STOP to our number. Please respect your school’s mobile phone policy. Messages are charged at your usual rate.
If you have used this service in the past, and would like to provide us with feedback as part of the NHS “Friends and Family Test” (FFT) please select one of the links below:
To access and complete the FFT click here >
To access and complete the FFT Easy read version click here >
If you are a parent carer you can access and complete the FFT by click here >
The information you provide will be used to inform how better we can deliver the service.