Hello my name is . . . Jan

To celebrate 'Hello my name is . . .  Day' (23 July 2019) we want to share real stories from you, our service users and staff to emphasise the vital impact of something that costs little money or time.

Please find the next in this series of real stories from Jan below.

Hello, my name is . . . Jan

I attended a minor injuries unit with a potential fracture. The waiting time was long and the staff were under real pressure. One nurse who had clearly been having a difficult time, as another patient had collapsed and other people were critical, still took the time to introduce herself, explain my injury and reassured me that I had done the right thing to in attending the unit.

Because of this, I didn’t feel like a time waster. I understood what was going on and I was confident that I had been given the right care.

Please share your stories with us by emailing them to lch.pet@nhs.net.