Parents and carers across Leeds now have a one-stop entry point into the city’s School Nursing Service.
Leeds Community Healthcare NHS Trust’s School Nursing Service has launched a Single Point of Access (SPA) hub, replacing all existing referral points to provide a quicker and more streamlined way of accessing services.
Sam Prince, executive director of operations at Leeds Community Healthcare NHS Trust said, “After a successful pilot which saw quicker response times, a more streamlined working process and improved caller experience, the Trust is delighted that we are now able to offer a single point of access into our School Nursing Service. This new system should be of reassurance to parents and carers that their child’s healthcare issues will be dealt with in a timely and efficient manner.”
The School Nursing Service works with school-aged children attending Leeds state schools or living in Leeds, their parents or carers, other health professionals, education staff other agencies to promote the health and wellbeing of children when required.
All referrals and enquiries received by the hub are assessed by both administrative and clinical staff, so callers can have a timely conversation which is relevant to their needs.
To make a referral or enquiry into the Single Point of Access hub call 0113 8435219 or email securely at firstname.lastname@example.org. Lines are open 8.30am-5pm Monday to Friday.
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