As part of our NHS 70 celebrations this week we will be proudly sharing a staff story each day to showcase our exceptional colleagues and the lifetime of care we offer!
For Day 4 we are introducing you to Amanda Chakraborty. She is the Lead HALP (Homeless Admissions Leeds Pathway) Liaison Nurse based at Burmantofts Health Centre.
1) Who do you care for?
Vulnerable adults – whose vulnerabilities are often complex.
Our patients may be street homeless, living in tents or staying in temporary accommodation/sofa surfing. They may have had a failed tenancy in the past or are struggling to maintain a current one. They may have been held against their will or be at risk from another individual or groups of individuals.
We visit victims of domestic violence, women who are sex working, vulnerable migrants or people coming into Leeds from another part of the UK who have no place to stay on discharge from hospital. They may have an addiction to drugs and/or alcohol or require support with a disability or a long term condition.
2) Describe what you do.
We promote social inclusion, aiming to improve the ability, opportunity and dignity of those who are disadvantaged.
We work to facilitate a discharge plan that will help prevent the revolving door of patients going into hospital vulnerable and being discharged with the same level of vulnerability.
HALP has two registered nurses, including myself, who support health needs on discharge and act as an advocate during admission. Two care navigators, who support patients with benefits, issues around probation, attending multiple appointments/medicals and applying for housing/tenancies.
Two GPs who visit patients in hospital and at St George’s Crypt – a homeless charity supporting people living on the streets into accommodation. They support and help facilitate good discharge planning and ongoing care. This also includes working in partnership with medical teams, prescribing for those with addictions, to encourage engagement/admission.
We have three beds at St George’s Crypt for ongoing care. More intensive support continues once they occupy a HALP bed. The aim is to then facilitate more sustainable accommodation and provide support around health and wellbeing.
We build links with other partnership organisations, such as Forward Leeds, York Street Health Practice, WiFi, St Anne’s Day Centre, Housing Options, Street Outreach Team, Simon On The Streets, Joanna Project, Basis, local police and hospital discharge teams.
3) How long have you worked for the NHS?
I trained as a Registered Nurse over thirty one years ago. I later trained as a Midwife and District Nurse, working within inner city practices where the patient demographic related to high vulnerability, both socially and medically.
Two years ago I came to Leeds from Nottingham to work at the York Street Health Practice.
4) What do you enjoy most about working for the NHS?
Caring for marginalised vulnerable adults, working in partnership with other agencies to achieve enhanced outcomes for our patients.
5) Describe your proudest moment.
Achieving appropriate and compassionate End Of Life care. This is perhaps the best example of working together to improve the quality of care for our marginalised patients.
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