Common and Frequently Asked Questions
Click on any of the links below to find the answers to our most commonly asked questions:
How Do I...
Make a Complaint?
Although we always try to provide the best possible care, we know that sometimes things can go wrong. If you would like to make a complaint, please visit our Compliments, Comments and Complaints page for further details.
Find a Service?
- Use our interactive map to search for services and centres near you.
- Take a look at our A-Z listing of all the services we offer.
Get Advice?
The Patient Advice and Liaison Service (PALS) is part of the Patient Experience Team at Leeds Community Healthcare NHS Trust. If you can’t find the information you need here, or need help or advice about any of our services, you can call the PALS team and they will be able to help you.
Make a Freedom of Information request?
The Freedom of Information Act 2000 provides public access to information held by public authorities.
Find out how to make a request here >
Access My Health Records?
Take a look at our leaflet to find out how we store and use your health records.
You can request a copy of your personal information including health records held by Leeds Community Healthcare NHS Trust or you may wish to view them. There may be a charge for this.
To make a request for your information including requests for health records of deceased individuals, please complete one of the forms below and send to:
Information Governance Team
Leeds Community Healthcare NHS Trust
Stockdale House,
Victoria Road,
Leeds
LS6 1PF
Please note: requests should be made in writing
To see information held by other healthcare organisations in your records, such as your GP or hospital, you need to contact them directly.
Rate a Service?
Fill in our Patient Satisfaction Survey >
Get in Touch?
You can find contact details for our head office and all of our services here>
Claim Out-of-Pocket Involvement Expenses?
We would like members of the public, including people who use our services, to be involved in shaping and improving the services offered. Being involved in these activities may mean that you incur extra expenses. We don’t want a lack of funds or the need for assistance to stop people becoming involved. To ensure this does not happen we offer out-of-pocket involvement expenses and funding to make sure you can take part.
To access the Out-of-Pocket Expenses Form please click here
