The report, published today, was a planned project in November 2017, to gain people’s views of the Health Visiting service and how it worked for them. Volunteers and staff from Healthwatch Leeds talked to 240 people about their experiences of clinics and breastfeeding groups across the city.
Overall, high levels of satisfaction were found, with 90% of respondents saying they understood what the service should provide and rating it as excellent or good. Most people said they knew who their health visitor was by name, but 1 in 10 said they were not sure who their health visitor was. Most respondents (89%) said they had received all the visits and contacts they should have done as part of what is known as the ‘Universal Offer’. This is an offer of 5 key visits a family should expect between a baby’s birth and school age and which is available nationally.
Debra Gill, Head of Service for Health Visiting said:
“Our team of 170 community nursery nurses and health visitors deliver the Healthy Child programme across Leeds and support around 50,000 babies. Such high levels of satisfaction are testament to the hard work of our professionals. We’re very pleased with the overall outcome but there is more still to do. We want every family to understand the role a health visitor can play in their lives and we want every contact we make to be the best that it can be. We’ll be looking in detail at the report recommendations, and working closely with Healthwatch Leeds, to build on the experiences of families across the city.”
Tanya Matilainen, CEO Healthwatch Leeds said:
“We have worked with both local people and the Leeds Community Health Trust staff to understand people’s experience of the service and bring those voices to influence. As well as the overall positive outcome, there are some recommendations for improvement. These actions should improve people’s experience further. The Trust is working with us on an action plan, which we will follow up later this year."
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